hello! i'm kim
I am an Instructional Designer with extensive experience in training, development, and instructional methodologies. I have a verifiable track record of achievements in e-learning, curriculum design and teaching a wide variety of skill levels and learning styles, resulting in measurable outcomes and quick turn-around times. I'm passionate about education!
kim o'callaghan
instructional designer | learning & development | graphic design
910.273.6111
Email:
Address:
7771 pintail dr
fayetteville, nc 28311
Phone:
EXPERIENCE
2023 - 2024
virtual technology & instructional design specialist
discovery senior living
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Contributed to the company's rapid growth from the 4th largest to the 2nd largest senior living operator in the U.S., achieving this milestone within 24 months.
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Developed and implemented onboarding and training materials for 20 newly acquired senior living communities, ensuring a smooth transition to a new LMS within six months.
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Collaborated with cross-functional teams, facilitating discussions between training and community staff to identify and address pain points, improving operational efficiency by 15%.
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Streamlined onboarding processes across 20 communities, driving a 25% reduction in transition time
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through effective training strategies and resource allocation.
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Leveraged nearly 30 years of senior living expertise to support award-winning operations, contributing to overall company leadership and industry recognition.
2022 - 2023
client care trainer/instructional designer
RELIAS
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Spearheaded the development, facilitation, and management of the Client Care Boot Camp (CCBC) curriculum, enhancing team knowledge and driving improved performance across 10,000 healthcare organizations.
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Created and deployed comprehensive documentation for product launches, release trainings, and migrations/acquisitions, streamlining the Client Care training process, contributing to a retention rate of 80% in new hires.
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Designed and implemented a new onboarding training and certification program, which certified over 400 new learners in the first month, recognized by the Chief Customer Officer and awarded the Client Care Customer Obsession Award.
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Pioneered the use of Articulate Suite for software simulations, reducing the reliance on external vendors and cutting costs by 20%.
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Developed and launched the RAMP Administrative Certification Program, resulting in increased learner engagement and certified over 400 learners within the first month, supporting improved customer satisfaction.
2021 - present
training & support specialist
NC DEPARTMENT OF HEALTH & HUMAN SERVICES
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Design, develop, and create training content (online and live classroom training) to support organizational initiatives and business units.
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Draft job aids to support employee learning, tips, and educational resources for employees.
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Author content for LMS classes and training for new hires and managers.
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Support live virtual meetings and events with up to 200 attendees.
2004 - 2021
educator & trainer
NORTH CAROLINA SCHOOL DISTRICT
Create standard-driven curriculum for wide age ranges, skill levels and learning styles. Adeptly adjust to changing education environments. Stellar presentation skills engage students in both large and small group formats.
• Facilitate innovative solutions to teaching and learning needs for 95+ students in response to COVID
• Recipient of Educator of the Month Award for excellence in teaching style and achievement; voted on by students
• Demonstrate strategic thinking and problem-solving skills combined with a comfort working in ambiguous situations
• Leverage knowledge, skill, and ability to analyze a skillset gap, create a best practice, design an educational intervention, and deliver solutions using SMART criteria, resulting in increased assessment scores from 60% to 84%
• One of 5 educators chosen from a staff of 3,500 to participate in the pilot program for Packback
• Lead instructor in newly formed Equity and Diversity team to provide professional development for over 130 employees
• Role model and educator to high school students creating a lasting and positive relationships with mentees
• Created new student club focusing on diversity and under-served populations that tripled its membership within one month.
2001 - 2002
training specialist
​GORDON FOOD SERVICE
• Identified employee needs; designed and developed training and learning programs to improve performance for up to 100 people
• Completed analysis, design, development, delivery, testing, assessments, and evaluation of job-specific training
• Worked with SMEs to gather materials and shape courses
• Redesigned and wrote employee training manuals for improved employee accessibility
• Facilitated discussions between training and production staff
• Managed and pivoted training deliverables based on analyzing performance data.
• Provided engaging onboarding and educational presentations ensuring employees were set up for success.
• Collaborated with subject matter experts to design cohesive and easily accessible training for specialized teams.
​1998 - 2001
instructional designer -
eLearning team
HERMAN MILLER, INC.
• Developed cutting-edge e-learning instructional programs that leveraged new technologies and multimedia
• Utilized innovative education design and development tools and strong project planning skills
• Oversight of the operation and development of online e-learning programs and computer-based courses
• Supported company-wide training efforts on propriety intranet programs for 3,172 employees
• Performed as liaison between internal e-Learning team and outside vendors, resulting in program participation increase up 20%
• Designed, facilitated, and implemented software intranet training programs for company employees
EDUCATION
allendale, michigan
GRAND VALLEY STATE UNIVERSITY
dean's list
minority teacher education scholarship
holland, michigan
HOPE COLLEGE
BFA Musical Theatre Performance / Broadcast Communications
SKILLS
instructional design
Adobe Illustrator - Photoshop - Flash
storyboarding
ADDIE | AGILE theory of adult learning
Google workspace
technical writing
graphic design - illustration
Camtasia
Articulate Storyline and Rise
virtual teaching & learning platforms
diversity, equity, & inclusion
Microsoft PowerPoint - Word - Excel
adult learning strategies
presentations & webinars
CONTACT ME
instructional design | training & development | graphic design
Phone:
910.273.6111
Email: